Project Case Study

Scope 1 & 2 GHG Emissions Inventory for Public Cloud Service Provider

Challenge

Challenge

In 2024, a publicly traded global cloud contact center software provider engaged FSI to complete its first Scope 1 & 2 GHG emissions inventory in response to growing customer sustainability requests. By 2025, the company’s needs had expanded as it prepared for California SB 253 disclosure requirements and increasing investor expectations. With international offices and collocated data centers, the company faced complex boundary and data-collection challenges. They needed a trusted advisor capable of delivering an accurate, audit-ready baseline while keeping costs manageable.

Solution

Solution

FSI completed a Scope 1 & 2 inventory aligned with the GHG Protocol, establishing the organizational and operational boundaries and mapping all controlled assets, including complex GHG scope 2 and scope 3 boundary considerations of collocated data centers. We coordinated data collection across multiple internal teams, gathered, refined, and databased the necessary data, and applied our sophisticated emissions model to calculate both emissions across all scope 1 and 2 sources traced back to each location and asset type for data trails. We also bifurcated location-based and market-based emissions. FSI documented the methodology, validated data through multi-level quality checks, and benchmarked the company against five peer organizations to contextualize the results.

Impact

Impact

The result of our work was a high-quality emissions baseline and an ongoing annual reporting partnership that has strengthened the client’s customer acquisition efforts—particularly in Europe—and aligned them with industry peers on both absolute emissions and intensity metrics. The assessment also uncovered potential cost-saving opportunities through abnormal energy-use patterns and highlighted data gaps for future improvement. With clear documentation, audit trails, and repeatable processes, the company is now well positioned for SB 253 compliance and future attestation requirements.

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